SHIPPING & RETURNS
Shipping Policy
Processing Times
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General orders are processed within 1–2 business days.
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Express orders are processed within 1–2 business hours.
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Orders placed after 2 PM or on weekends/holidays will be processed the next business day morning. ( Goes for all orders, Express or General )
Shipping Rates & Delivery Times
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Standard Shipping: $95, estimated delivery 3–7 business days.
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Express Shipping: $200, estimated delivery 1 - 2 business Days.
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Free shipping is available for orders within Geelong, Victoria ONLY
Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking details if applicable.
International Shipping
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We currently do not offer international shipping.
Delays
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Shipping times are estimates and may be subject to delays beyond our control, such as courier delays or customs processing.
Returns Policy
Change of Mind
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We accept returns for change of mind within 14 days of delivery. Items must be unused, in original condition, and with all tags/packaging intact undamaged in any way.
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Return shipping costs for change of mind are the buyer’s responsibility.
Damaged or Faulty Items
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If you receive a damaged or faulty item, please contact us at [Insert Contact Information] within 7 days of delivery. Include your order number, photos of the issue, and a description of the problem.
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We will arrange for a replacement, exchange, or refund, depending on the situation.
Refunds
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Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.
Return Process
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Contact us at refunds@masticman.solutions to initiate a return.
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We will provide you with a return address and further instructions.
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Ship the item back to us, ensuring proper packaging to avoid damage during transit.
Exclusions
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Certain items may not be eligible for return, such as sale items, gift cards, or personalized products. Please check the product description for exclusions.
Contact Us
For any questions regarding shipping or returns, please contact our customer service team at refunds@masticman.solutions